Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@axyron.co.uk. Please note that returns will need to be sent to the following address:

Flat 7, 9 Berkeley Place, Cheltenham, GL52 6GA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please contact us before sending an item back so we can provide the correct return instructions. This does not limit your statutory rights. 

You can always contact us for any return question at info@axyron.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Change-of-mind exceptions may apply to personalised or custom-made goods, perishables and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. These exceptions do not remove your rights if goods are faulty, not as described or unfit for purpose. Contact us for return and safe-postage instructions.

Sale items have the same statutory rights as full-price items. Gift cards are not redeemable for cash except where required by law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK online cancellation rights
For most goods bought online, you may tell us you wish to cancel within 14 days after delivery, without giving a reason, and then have a further 14 days to send the goods back. You may inspect them as you would in a shop. Statutory cancellation rights are not conditional on unused or unopened packaging; a deduction may apply for handling beyond what is needed to assess the goods. Our additional 30-day return request window above does not restrict these rights. We refund standard outbound delivery charges when required by law. Your rights for faulty, misdescribed or unsuitable goods are unaffected.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Refunds will be made to your original payment method without undue delay and within the applicable legal time limit. For statutory cancellation returns, we refund within 14 days of receiving the goods back or evidence that you sent them, whichever is earlier. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have not received an expected refund, please contact info@axyron.co.uk.